Frequently Asked Questions

Browse our products, choose the item you want, add it to your cart and proceed to checkout. Enter your contact and delivery details carefully, select an available payment method and place your order.

Please provide your correct name, an active phone number and a complete delivery address so your order can be processed and delivered smoothly.

Yes. If you need help with a product or the ordering process, you can contact the CLARIOZ team on WhatsApp before placing your order.

The payment options available for your order will be shown during checkout. CLARIOZ may support options such as Cash on Delivery and other supported payment methods.

Cash on Delivery is offered by CLARIOZ where available. The final payment options for your order will be shown during checkout.

Use only the payment method and instructions provided through CLARIOZ checkout or official CLARIOZ communication.

CLARIOZ delivers orders across Pakistan, subject to courier serviceability for the delivery location.

Most orders are expected to arrive within 3–5 working days after dispatch. Delivery can vary depending on your location, courier operations, holidays or other circumstances.

After courier handover, your dispatch or tracking details can be shared with you so you can follow the parcel’s progress.

Once your parcel has been handed over to the courier, your courier or AWB details can be shared with you. You can use those details to follow the delivery updates.

Courier tracking can sometimes take time to update. If you need assistance, contact CLARIOZ with your order and tracking details so our team can help.

Contact us within 7 days of delivery with your order number, clear photos and a complete unboxing video. Keep the product, original packaging, tags and supplied accessories. We review eligible damaged, wrong, defective or incomplete-item claims before approving a replacement or refund. Change-of-mind returns are not accepted.

No. Eligibility depends on the issue, product condition and circumstances of the order. Our team reviews the information provided and guides you on the appropriate next step.

Keep your order details ready and provide clear photos or video showing the product, packaging and issue when relevant.

Standard shipping is Rs. 230 for a product subtotal below Rs. 5,000. Standard shipping is free for a product subtotal of Rs. 5,000 or above. Eligibility is based on the subtotal before the additional full-prepaid discount.

We aim to prepare confirmed orders within 24 hours, subject to stock, payment verification, working days and courier operations. This is an estimate, not a guaranteed dispatch deadline. Delivery normally takes 3–5 working days after dispatch.

For new customers placing COD orders above Rs. 10,000, we may request a 10% advance before dispatch. An advance towards COD does not qualify for the full-prepaid discount. Previous customer-caused returned parcels may also require advance shipping charges.

Eligible fully prepaid orders receive 5% off the product amount. Shipping charges are not discounted. Confirm the final amount and official Bank, JazzCash or Easypaisa instructions with us on WhatsApp before paying. A partial COD advance does not qualify.

Contact us as soon as possible with your order number. Changes or an eligible cancellation may be possible before courier handover. After dispatch, cancellation is normally not possible; please read the full shipping and returns policies.

COD parcels cannot normally be opened before payment unless the courier offers an official inspection service. If the parcel appears tampered with, refuse delivery and contact us immediately with photos.

After inspection and approval, eligible replacements are normally dispatched within 2–3 working days. Approved refunds are normally processed within 3–5 working days. Courier or payment-provider processing may take additional time.

Change-of-mind returns are not accepted. Eligible damaged, incorrect, defective or incomplete-item claims must be reported within 7 days. Wear, accidental damage, misuse or unauthorised repairs are excluded, subject to applicable rights and any stated product warranty.