Shipping policy

Last updated: 17 October 2026

CLARIOZ delivers orders across Pakistan through third-party courier and logistics partners. This Shipping Policy explains our shipping charges, dispatch process, delivery estimates, tracking, failed deliveries and related shipping procedures.

1. Delivery Coverage

CLARIOZ delivers across Pakistan to locations that are serviceable by our courier and logistics partners.

Delivery availability may vary for certain remote, restricted or temporarily non-serviceable locations.

If an order cannot reasonably be delivered to the provided location, CLARIOZ will contact the customer before dispatch where possible.

2. Shipping Charges

Our current standard shipping structure is:

• Product subtotal below Rs 5,000: Rs 230 standard shipping
• Product subtotal of Rs 5,000 or above: FREE standard shipping

Free-shipping eligibility is based on the product subtotal before the additional 5% full-prepaid discount is applied.

The 5% full-prepaid discount applies to eligible product amounts only and does not reduce an applicable shipping charge.

The applicable shipping charge or free-shipping eligibility will normally be shown during checkout.

3. Dispatch Time

CLARIOZ aims to prepare confirmed orders for dispatch as soon as reasonably possible.

Where operationally possible, confirmed orders may be dispatched within approximately 24 hours.

This is an estimated processing target rather than a guaranteed dispatch time.

Dispatch may be affected by:

• Order confirmation
• Payment verification
• Stock verification
• Courier pickup availability
• Public holidays
• Courier working days
• Unexpected operational circumstances

4. When an Order Is Ready for Dispatch

An order is considered ready for fulfilment and dispatch once all applicable requirements have been completed.

• For Cash on Delivery orders, the order must be confirmed where confirmation is required.
• For full-prepaid orders through Bank Transfer, JazzCash or Easypaisa, payment must be received and verified by CLARIOZ.
• For eligible high-value COD orders where an advance payment is required, the required advance must first be received and verified.
• The customer name, phone number and delivery address must be complete and usable.
• The ordered products must be available for fulfilment.

5. Estimated Delivery Time

Most orders are expected to arrive within approximately 3–5 working days after dispatch.

Delivery times are estimates and may vary depending on:

• Destination
• Courier operations
• Courier serviceability
• Public holidays
• Weather conditions
• Customer availability
• Operational disruptions
• Other circumstances outside CLARIOZ' reasonable control

6. Cash on Delivery Order Confirmation

Cash on Delivery orders may require confirmation before dispatch.

Confirmation may be completed through:

• WhatsApp, or
• Phone call

Confirmation through either available method is normally sufficient.

CLARIOZ will normally make at least 2 reasonable contact attempts where confirmation is required.

An unconfirmed order may be held for up to 48 hours.

If confirmation is not received within this period despite reasonable attempts, the order may be cancelled and the inventory released.

7. High-Value COD Orders

For a new customer placing a COD order above Rs 10,000, CLARIOZ may require a 10% advance payment before dispatch.

The remaining eligible order amount will then continue as Cash on Delivery.

This payment is an advance for a COD order and does not qualify the order for the 5% full-prepaid discount.

Any applicable refund of an advance payment will depend on the circumstances of the order and the reason for cancellation or non-delivery.

8. Full-Prepaid 5% Discount

Customers who pay their complete eligible order in advance through Bank Transfer, JazzCash or Easypaisa may receive an additional 5% OFF the product subtotal.

The prepaid discount:

• Applies to the eligible product subtotal
• Does not reduce applicable shipping charges
• Does not apply to partial payments
• Does not apply to a high-value COD advance payment

Shopify checkout may initially display the order total before the 5% prepaid discount.

For an eligible full-prepaid order, CLARIOZ will confirm the discounted payable product amount with the customer through WhatsApp before payment.

Payment must be received and verified before the order is treated as fully prepaid.

9. No Open Parcel Service

Open parcel before payment is not available.

Customers should complete the courier's normal delivery process unless the courier separately provides an officially supported inspection procedure.

10. Packing / Dispatch Video

CLARIOZ records customer parcels during packing as part of our fulfilment and dispatch workflow.

The recording may show:

• The ordered products
• Product quantities
• Visible product condition
• Included contents where reasonably visible
• Parcel packing and sealing
• Identifying shipment information

After courier handover, the packing or dispatch video may be shared privately with the customer through WhatsApp together with relevant dispatch details.

11. Tracking Information

After courier handover, CLARIOZ will provide the applicable courier tracking or AWB information once it becomes available.

Tracking information may include:

• Courier name
• Tracking or AWB number
• Shipment status where available
• Dispatch information

Courier tracking systems may take some time to show their first update after handover.

Any website-based tracking feature offered by CLARIOZ may depend on the facilities and integration supported by the applicable courier.

12. Courier Delays

If a shipment exceeds its expected delivery timeframe, CLARIOZ will make reasonable efforts to assist the customer and follow up with the applicable courier where appropriate.

Courier delivery times cannot be fully controlled or guaranteed by CLARIOZ.

13. Delivery Reattempts

Where supported by the applicable courier, CLARIOZ may request or assist with a delivery reattempt following an unsuccessful delivery attempt.

The number, timing and availability of delivery attempts depend on the courier's own operational procedures.

Customers should remain reachable on the phone number provided with their order and cooperate with courier delivery attempts.

If delivery ultimately fails because of customer refusal, repeated unavailability, an unusable customer-provided address or another customer-side issue, the parcel may become Return-to-Origin (RTO).

14. Incorrect or Incomplete Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

If an incorrect or incomplete customer-provided address is identified after dispatch, CLARIOZ may make reasonable efforts to provide corrected details to the courier where the courier allows this.

If a customer-side address error results in an additional courier charge, that additional cost may be payable by the customer where applicable.

If the address error was caused by CLARIOZ, the customer will not be charged for the correction.

15. COD Cancellation After Dispatch

Once a confirmed COD order has been handed over to the courier, cancellation is normally no longer available.

If a customer refuses or repeatedly fails to receive a correctly dispatched COD parcel without a valid seller-side or verified courier-side reason, the shipment may become RTO.

16. Prepaid Order Cancellation Before Dispatch

A full-prepaid order may be cancelled before courier handover, subject to the order's current fulfilment status.

Where cancellation is approved before dispatch, an eligible refund of the applicable amount paid will be processed.

17. Prepaid Order Cancellation After Dispatch

Once a full-prepaid order has been handed over to the courier, cancellation is normally no longer available.

After delivery, eligible damaged, wrong, defective or incomplete-item claims will be handled according to our Return & Refund Policy.

18. Previous RTO / Refused Customers

If a customer has previously caused a confirmed COD shipment to become RTO because of refusal or non-receipt, CLARIOZ may require the shipping charge to be paid in advance before processing a future COD order.

The remaining eligible product amount may continue as Cash on Delivery.

If CLARIOZ cannot dispatch that order because of a seller-side reason, an eligible advance shipping payment will be refunded.

If the customer again refuses or fails to receive a correctly dispatched parcel because of a customer-side reason and the parcel becomes RTO, the advance shipping amount may be non-refundable.

19. Tampered or Visibly Opened Parcel

If a parcel arrives visibly opened, has a broken seal, appears tampered with or appears materially compromised before acceptance, the customer should not accept the parcel.

The customer should contact CLARIOZ as soon as possible through WhatsApp and, where possible, take clear photographs or video showing the parcel condition.

A genuine verified tampered-parcel refusal will not be treated as a normal customer refusal or RTO.

After verification, CLARIOZ may arrange a replacement where appropriate stock is available. If an appropriate replacement is unavailable, the applicable refund process may be followed.

20. Lost Parcels

If a shipment appears lost or is officially reported as lost by the courier, CLARIOZ will investigate the shipment and initiate any applicable courier support or claim process.

Once the loss has been reasonably verified, CLARIOZ may arrange a replacement where stock is available or process an eligible refund where an appropriate replacement is unavailable.

CLARIOZ will make reasonable efforts to keep the customer informed while the case is being reviewed.

21. Courier / Transit Damage

If the actual product is damaged during transit, the customer should follow the damaged-item claim procedure described in our Return & Refund Policy.

The standard claim process requires the issue to be reported within the applicable claim period together with the required supporting evidence.

Any separate courier recovery or courier-side claim will be handled by CLARIOZ where applicable.

22. Remote and Serviceable Areas

CLARIOZ aims to deliver throughout Pakistan through available courier networks, but delivery remains subject to actual courier serviceability.

Certain destinations may require additional handling time or may temporarily be unavailable for delivery.

If an exceptional delivery issue or additional courier requirement affects an order before dispatch, CLARIOZ will contact the customer where necessary.

23. Working Days and Public Holidays

Dispatch and delivery estimates are subject to courier working schedules and public holidays.

If courier pickup is unavailable because of a public holiday, courier closure or another non-working period, the parcel will normally be handed over on the next available courier working day.

24. Shipping Support

If you need help with dispatch, tracking, delivery or a delayed shipment, contact CLARIOZ through:

WhatsApp / Phone:
+92 323 5882958

Email:
info@clarioz.com

CLARIOZ aims to respond to customer support requests as promptly as reasonably possible.