Returns & Exchanges

Report within 7 daysFrom the date of delivery
Keep your evidencePhotos and complete unboxing video
Inspection firstEligible replacement or refund

Last updated: 17 October 2026

At CLARIOZ, we want customers to receive the correct product in proper working condition. This Return & Refund Policy explains when a product may be returned, replaced, or refunded.

Please read this policy carefully before placing an order.

1. 7-Day Claim Window

Customers must report an eligible issue within 7 days from the date of delivery.

Claims submitted after 7 days will normally not be eligible for return, replacement, or refund unless a separate product-specific warranty is clearly stated on the relevant product page.

2. Eligible Return / Replacement Cases

A claim may be eligible if:

  • The product was received damaged
  • The wrong product was delivered
  • The product is defective
  • An included part, accessory, or component is missing

Sale and discounted products receive the same 7-day protection for eligible damaged, wrong, defective, or incomplete-item claims.

3. Change of Mind

Change-of-mind returns are not accepted.

If the correct product has been delivered in proper condition and is functioning as described, it will not be eligible for return, refund, replacement, or exchange simply because the customer no longer wants it, selected the wrong item, or changed their mind.

4. Required Evidence for Claims

To submit an eligible damaged, wrong, defective, or missing-part claim, the customer must contact CLARIOZ within 7 days and provide:

  • Order number
  • Clear photographs showing the product and reported issue
  • A clear unboxing video

The unboxing video should clearly show the parcel being opened and the product, contents, and reported issue.

Claims may not be accepted where the required evidence cannot be provided or where the available evidence does not reasonably allow the reported issue to be verified.

5. Missing Parts or Accessories

If an included accessory, strap, tag, pouch, case, charging cable, watch component, or other supplied item is missing, the claim will be treated as an incomplete-order claim.

After verification:

  1. If the missing component is separately available, CLARIOZ may send the missing component.
  2. If the component cannot be supplied separately, a complete product replacement may be arranged where stock is available.
  3. If an appropriate replacement is unavailable, an eligible refund may be provided.

6. Original Packaging and Complete Contents

For an approved return, customers should return the product together with all items originally supplied with it, including where applicable:

  • Original box and packaging
  • Accessories
  • Manuals or instructions
  • Tags and labels
  • Included parts
  • Promotional or bundled items
  • Free gifts supplied with the product or order

If required contents are missing, the claim may be placed on hold, adjusted, or rejected after review.

7. Product Condition After Reporting an Issue

Once a customer reports a damaged, wrong, defective, or incomplete product, the customer should stop using the item and preserve it in substantially the same condition until CLARIOZ provides further instructions.

Continued use that causes additional damage may affect claim eligibility.

8. Inspection Before Replacement or Refund

Approval based on photographs or video is an initial verification only.

Where a return is required, the returned product must first be received and inspected by CLARIOZ before the final replacement or refund is processed.

If inspection confirms the approved issue:

  1. Replacement will normally be preferred where the same product is available.
  2. If an appropriate replacement is unavailable, an eligible refund will be processed.

9. Replacement Processing Time

After the returned product has been received, inspected, and the claim approved, an available replacement will normally be prepared for dispatch within 2–3 working days.

Actual delivery time will depend on courier operations and the delivery location.

10. Refund Processing Time

Where a replacement is unavailable and a refund has been approved, CLARIOZ will normally process the refund within 3–5 working days after final approval.

For an eligible seller-fault claim, the refund may include the amount paid by the customer for the affected order, including the original shipping charge where applicable.

11. COD Refund Methods

For eligible Cash on Delivery orders, an approved refund may be issued through an available method such as:

  • Bank Transfer
  • Raast
  • JazzCash
  • Easypaisa

The customer will be required to provide accurate payment details for the selected refund method.

12. Return Shipping Cost

For an approved damaged, wrong, defective, or incomplete-item claim, CLARIOZ will bear the reasonable approved return or replacement courier cost.

Where reverse pickup is available, CLARIOZ may arrange collection.

Where reverse pickup is not available, the customer may be asked to return the product through an agreed courier service. Any reasonable approved return courier cost may then be reimbursed by CLARIOZ.

Customers should contact CLARIOZ and receive return instructions before sending any product back.

13. Invalid or Failed Inspection Claims

If inspection shows that:

  • The product is functioning correctly
  • No qualifying defect exists
  • The issue resulted from misuse or customer handling
  • The returned product does not match the reported condition

The claim may be rejected.

If the customer requests a rejected product to be sent back, the customer may be responsible for the re-delivery courier charge.

14. Customer-Caused Damage

The following are not normally eligible for return, refund, or replacement:

  • Misuse or improper use
  • Accidental damage caused after delivery
  • Water or liquid damage
  • Improper handling
  • Unauthorized repair or modification
  • Missing parts or accessories caused by the customer
  • Normal wear and tear
  • Damage resulting from continued use after an issue has been reported

15. Packaging-Only Damage

Minor damage to the outer product box or packaging alone — such as small dents, scratches, creases, or cosmetic courier marks — will not normally qualify for return, refund, or replacement if the actual product is undamaged, complete, and functioning correctly.

16. Watches and Electronic Accessories

For battery-operated watches or electronic accessories, customers may be asked to perform basic troubleshooting before a defective-product claim is approved.

This may include:

  • Using the correct battery type
  • Trying new or fresh batteries
  • Checking battery direction or polarity
  • Checking charging or power connections
  • Following basic pairing, switch, or operating instructions

If the product works correctly after using appropriate batteries or following the correct operating instructions, it will not be treated as defective.

17. Courier / Transit Damage

If the actual product is damaged during courier transit, the standard 7-day damaged-item claim procedure applies.

The customer should provide:

  • Order number
  • Clear photographs
  • Unboxing video
  • A short explanation of the issue

CLARIOZ will separately handle any applicable courier claim or recovery process.

18. Tampered or Visibly Opened Parcel

If a parcel appears visibly opened, tampered with, has a broken seal, or appears materially compromised at the time of delivery, the customer should not accept the parcel and should contact CLARIOZ as soon as possible through WhatsApp.

Where possible, the customer should also take photographs or video showing the condition of the parcel.

A genuine verified tampered-parcel refusal will not be treated as a normal customer refusal or Return-to-Origin (RTO).

After verification, CLARIOZ may arrange a replacement where stock is available. If an appropriate replacement is unavailable, the applicable refund process may be followed.

19. Free Gifts and Bundled Items

If an eligible product or order is being returned for replacement or refund, any free gift, promotional item, bundled product, or complimentary accessory supplied with it must also be returned where applicable.

A claim may be placed on hold until all required bundled contents have been returned.

20. No Standard Claims After 7 Days

After the 7-day claim period has expired, CLARIOZ will normally not provide a return, refund, or replacement under this standard policy.

If a separate product-specific warranty is clearly stated on the relevant product page, the stated warranty terms will apply.

21. How to Submit a Claim

To submit an eligible claim within 7 days of delivery, contact CLARIOZ through:

WhatsApp:
+92 323 5882958

Email:
clarioz.pk@gmail.com

Please include:

  • Your order number
  • Clear photographs
  • Unboxing video
  • A short explanation of the issue

Customers should keep the product, packaging, accessories, and included contents available while the claim is being reviewed.

22. Policy Review

CLARIOZ reserves the right to review each claim based on the evidence provided, returned product condition, order records, packing records, and circumstances of the case.

Nothing in this policy is intended to limit any rights or obligations that cannot lawfully be limited under applicable law.